The White Palace hotel is located approximately 10 minutes from Guangzhou International Convention and Exhibition Centre (also known as the Pazhou Complex of Canton Fair). The centre of Chime-Long and Xiangjiang Safari Park are just a 5-minute drive away. It is 45 minutes from Baiyun International Airport, which can be easily reached by Airport Express shuttle bus.

Renovated in 2009, the hotel offers almost 300 rooms and suites, as well as well equipped multi-function conference rooms which can accommodate up to 1000 people. There are several restaurants, a coffee shop, a fitness centre, a beauty salon and a night club. In addition to this there is a lobby with 24-hour reception and, for an additional fee, WLAN Internet access, room and laundry services and parking for those arriving by car.

All rooms and suites are tastefully decorated and equipped with a direct dial telephone, a remote-controlled TV set, a minibar, tea and coffee-making facilities and a hairdryer, as well as a double bed, Internet access, central heating and air conditioning. An en-suite bathroom with bathtub and shower comes as a standard feature. The rooms offer a comfortable and spacious environment and are designed to meet the guests' every need.

The hotel has a rooftop outdoor swimming pool, a fitness centre, a sauna and a beauty salon, helping guests to have a relaxed and enjoyable stay (charges apply). There is a golf course just a 5-minute drive away at Chime-Long.

There are two restaurants on the premises, as well as a gourmet food court, a coffee shop, a tea house, a lobby bar and several multi-purpose banquet rooms, which serve a variety of different cuisines around the clock.